Customer Service


NORI NORI was launched in 2016 by Ann Kirkegaard that with a background in the Danish fashion industry, has a special relation to fashion, beauty and aesthetics.

You will also meet a team of employees who are as dedicated about your purchase as you are. If you experience problems of any kind, we are only an email away. Please write us.

how do i contact you

If you have questions or need guidance of any kind, you are always welcome to contact us on e-mail:

which credit card can i use

We accept the following cards and payment methods :

  • Dankort / VISA Dankort
  • VISA / VISA Electron
  • American Express
  • Mastercard / Maestro
  • JCB

How fast can i receive my merchandise ?

All goods are dispatched within 1-3 business days. During periods of sale, the time of delivery may be longer.
All orders are delivered by Post Nord, GLS or DHL. NORI NORI is not liable for any delays that may occur due to Post Nord, GLS or DHL.

Denmark: Delivery within 1-3 business days.
Within the EU: Delivery within 2-5 business days.
Rest of the world: Delivery within 5-7 business days.

If you have chosen showroom pick-up, we will send you an e-mail when your order is ready.
Our opening hours are:

Monday 12-17.30
Tuesday 10-14
Thursday 12-17.30
Friday 10-14

All orders must be picked up within two weeks.

What is the delivery cost ?

Delivery in Denmark is made by PostNord or GLS.
Shipping is charged according to PostNord’s or GLS’ applicable rates at the relevant time.

PostNord without delivery service: DKK 55
PostNord with delivery service: DKK 70
GLS parcel shop: DKK 39

Delivery outside Denmark is made by PostNord, GLS or DHL.
Shipping is charged according to PostNord, GLS’ or DHL’s applicable rates at the relevant time.

Within the EU:
GLS parcel shop : DKK 150

Rest of the world:
PostNord or DHL home delivery : DKK 400

how do I make a return ?

Right of cancellation

You have a 14-day right of cancellation when you do business with NORI NORI.

The right of cancellation expires 14 days after the day you receive the goods ordered.
Please use our return form and forward it together with the return goods.

You cannot cancel your order just by refusing to accept receipt of the goods.


You must return the goods ordered without undue delay and no later than 14 days after receipt. You must pay the direct costs of returning the goods.

When returning goods, you are responsible for packing them properly. You are responsible and liable for the goods from the time when the goods are delivered to you.

Please note that we do not accept any parcels if they are sent cash on delivery, without delivery service or sent with DAO. Remember to obtain a dispatch receipt.

You are liable for any reduced value of the goods caused by other handling than required to ascertain the nature and properties of the goods and the way in which the goods work.

If the goods have been tested or tried on more than described above, we consider the goods used, which means that if you cancel the order, only part of, or no part of, the purchase price will be returned depending on the commercial value of the goods.

To receive the full purchase price you must do no more with the goods than you would do in an ordinary physical shop, i.e. you may test the goods or try them on, but not actually use them.

If you cancel your purchase, the amount you have paid to us will of course be returned to you. If the goods have deteriorated in value and you are liable for the deterioration, the amount will be deducted from the purchase price.

If you wish to exercise your right of cancellation, we refund all payments received from you, without undue delay and no later than 14 days from the date when we received your return goods. The repayment will be made by the same payment method as you used in the original transaction.

If you wish to cancel the purchase, the goods must be returned to:

Lille Strandstræde 12, kld.
1254 Copenhagen K

You must attach a copy of the order confirmation and our return form.

Please note that we do not accept receipt of goods sent cash on delivery, without delivery service or sent with DAO.

how do i make a complaint ?

When you buy goods from NORI NORI, you have a 24-month period to submit complaints. Basically, you are therefore entitled to a repair or an exchange of the goods, or a return of the amount paid or a reduction in the price, depending on the specific circumstances.

The complaint must be justified and the defect must not be caused by any misuse of the product or any other act or behaviour damaging the goods.

If the complaint is justified, we naturally refund your (reasonable) shipping costs.

The goods must be returned to:
Lille Strandstræde 12, kld.
1254 Copenhagen K

Before you return the goods, please send an email to informing us of the problem in as much detail as possible. We will then assess whether the complaint is justified and whether you may return the goods. Please include a copy of the order confirmation and our complaints form, which will be mailed to you.

Please note that we do not accept parcels sent cash on delivery or without delivery service.

Remember to return the goods properly packed and to ask for a dispatch receipt so that we may refund your shipping costs.

how do you handle personal data ?

To make an agreement with NORI NORI, you have to provide us with the following information:

  • Name
  • Address
  • Telephone
  • Email

We register your personal data for the purpose of delivering the goods to you.

Personal data are registered with NORI NORI and stored for five years, whereupon data will be deleted.

When information is collected via our website, we make sure that it is with your explicit consent so that you know exactly which information is collected and why.

We do not store customer data in an encrypted form.

We do not transfer customer data in an encrypted form.

Information provided to NORI NORI will not be transferred or sold to any third party, and we do not register any sensitive personal data.

If registered with NORI NORI, you are always entitled to object to the registration. You also have a right of access to the data registered about you. These rights are provided by the Danish Act on Processing of Personal Data, and please email any inquiry in this respect to NORI NORI at

How do i complain ?

If you wish to make a complaint against the goods you have purchased, please contact NORI NORI

If we cannot find a solution, you may submit a complaint to the relevant complaints board if the conditions for doing so have been fulfilled. We recommend that you contact Center for Klageløsning (the Danish Complaints Resolution Centre), Carl Jacobsens Vej 35, 2500 Valby, Denmark. (For further details see ).

You may also use an online dispute resolution service available at the website of the European Commission: . This service is, however, primarily useful if you reside in another EU Member State.

For information on consumer rights, we recommend that you visit the website of the Danish Competition and Consumer Authority:

NORI NORI always follows the Danish Consumer Ombudsman’s recommendations.