Terms & Conditions


Lille Strandstræde 12, kld.
1254 Copenhagen K
VAT (CVR) No. 30756894

Phone: 31177166


We accept the following cards and payment methods:

  • Dankort / VISA Dankort
  • VISA / VISA Electron
  • American Express
  • Mastercard/Maestro
  • JCB



If you have chosen showroom pick-up, we will send you an e-mail when your order is ready.

Opening hours:

Monday 11-17.30
Wednesday 11-17.30
Friday 11-17.30

All orders must be picked up within two weeks.


All goods are dispatched within 1-3 business days. During periods of sale, the time of delivery may be longer.
All orders are delivered by Post Nord, GLS or DHL. NORI NORI is not liable for any delays that may occur due to Post Nord, GLS or DHL.


Delivery in Denmark is made by Post Nord or GLS.
Shipping is charged according to Post Nord’s or GLS’ applicable rates at the relevant time.

Delivery outside Denmark is made by PostNord, GLS or DHL.
Shipping is charged according to PostNord’s, GLS’ or DHL’s applicable rates at the relevant time.

Free shipping on orders over DKK 1000;-
Delivery within 1-3 business days.
PostNord parcel shop: DKK 35
PostNord home delivery: DKK 50
GLS parcel shop: DKK 35

Delivery within 2-3 business days.
PostNord or GLS: DKK 100

Delivery within 2-5 business days.
GLS: DKK 130

Rest of the world:
Delivery within 2-7 business days.
PostNord or DHL home delivery: DKK 300


We have not accepted your purchase until we have received payment and sent the goods to you. We accept no liability for pricing and printing errors and for goods being sold out.
If the goods ordered by you are sold out, we will contact you immediately – and your payment will be annulled.


You have a 14-day right of cancellation when you do business with NORI NORI.

The right of cancellation expires 14 days after the day you receive the goods ordered.
Please use our return form and forward it together with the return goods.

You cannot cancel your order just by refusing to accept receipt of the goods.


You must return the goods ordered without undue delay and no later than 14 days after receipt. You must pay the direct costs of returning the goods.

When returning goods, you are responsible for packing them properly. You are responsible and liable for the goods from the time when the goods are delivered to you.

Please note that we do not accept any parcels if they are sent cash on delivery, sent without delivery service or sent with DAO. Remember to obtain a dispatch receipt.

We exchange Christmas presents until 10. January 2020. Please note CHRISTMAS in the commentary field during checkout. 

If you wish to exchange the merchandise to another size please go directly to www.norinorishop.com and make a new order. Please write EXCHANGE in the commentary and also your original order number. We offer one free exchange per order.

When we receive the original order we will refund the original payments. We will refund your (reasonable) shipping costs if you provide us with a copy of the invoice. You can buy a GLS return label for 40;- DKK through us (within Denmark only) : https://retur.pakkelabels.dk/norinori-retur

You are liable for any reduced value of the goods caused by other handling than required to ascertain the nature and properties of the goods and the way in which the goods work.

If the goods have been tested or tried on more than described above, we consider the goods used, which means that if you cancel the order, only part of, or no part of, the purchase price will be returned depending on the commercial value of the goods.

To receive the full purchase price you must do no more with the goods than you would do in an ordinary physical shop, i.e. you may test the goods or try them on, but not actually use them.

If you cancel your purchase, the amount you have paid to us will of course be returned to you. If the goods have deteriorated in value and you are liable for the deterioration, the amount will be deducted from the purchase price.

If you wish to exercise your right of cancellation, we refund all payments received from you, without undue delay and no later than 14 days from the date when we received your return goods. The repayment will be made by the same payment method as you used in the original transaction.

If you wish to cancel the purchase, the goods must be returned to:

Lille Strandstræde 12, kld.
1254 Copenhagen K

You must attach a copy of the order confirmation and our return form.

Please note that we do not accept receipt of goods sent cash on delivery, sent without delivery service or sent with DAO.


When you buy goods from NORI NORI, you have a 24-month period to submit complaints. Basically, you are therefore entitled to a repair or an exchange of the goods, or a return of the amount paid or a reduction in the price, depending on the specific circumstances.

The complaint must be justified and the defect must not be caused by any misuse of the product or any other act or behaviour damaging the goods.

If the complaint is justified, we naturally refund your (reasonable) shipping costs.

The goods must be returned to:
Lille Strandstræde 12, kld.
1254 Copenhagen K

Before you return the goods, please send an email to shop@norinorishop.com informing us of the problem in as much detail as possible. We will then assess whether the complaint is justified and whether you may return the goods. Please include a copy of the order confirmation and our complaints form, which will be mailed to you.

Please note that we do not accept parcels sent cash on delivery or without delivery service.

Remember to return the goods properly packed and to ask for a dispatch receipt so that we may refund your shipping costs.


To make an agreement with NORI NORI, you have to provide us with the following information:

  • Name
  • Address
  • Telephone
  • Email

We register your personal data for the purpose of delivering the goods to you.

Personal data are registered with NORI NORI and stored for five years, whereupon data will be deleted.

When information is collected via our website, we make sure that it is with your explicit consent so that you know exactly which information is collected and why.

We do not store customer data in an encrypted form.

We do not transfer customer data in an encrypted form.

Information provided to NORI NORI will not be transferred or sold to any third party, and we do not register any sensitive personal data.

If registered with NORI NORI, you are always entitled to object to the registration. You also have a right of access to the data registered about you. These rights are provided by the Danish Act on Processing of Personal Data. You are always entitled to have the data registered about you deleted. NORI NORI complies with the General Data Protection Regulation of 25 May 2018. Please email any inquiry in this respect to NORI NORI at shop@norinorishop.com


If you wish to make a complaint against the goods you have purchased, please contact NORI NORI at shop@norinorishop.com.

If we cannot find a solution, you may submit a complaint to the relevant complaints board if the conditions for doing so have been fulfilled. We recommend that you contact Center for Klageløsning (the Danish Complaints Resolution Centre), Carl Jacobsens Vej 35, 2500 Valby, Denmark. (For further details see www.forbrug.dk ).

You may also use an online dispute resolution service available at the website of the European Commission: www.ec.europa.eu/odr . This service is, however, primarily useful if you reside in another EU Member State.

For information on consumer rights, we recommend that you visit the website of the Danish Competition and Consumer Authority: www.forbrug.dk/Raad-og-rettigheder/Ehandel/Nye-Regler.

NORI NORI always follows the Danish Consumer Ombudsman’s recommendations.


NORI NORI cannot be held liable for any non-performance of any agreement made if the non-performance is due to circumstances beyond our control – such circumstances include measures or neglect on the part of authorities, new or amended legislation, labour conflicts, blockade, war, fire, flooding, sabotage or accidents and the like – and this or these circumstances prevent, complicate or delay the performance.